What are your candles made of?
Our handcrafted candles are made of 100% coconut soy wax, a sustainable, eco-friendly, and non-toxic alternative that is vegan and free of parabens and phthalates. We use 7 oz. glass jars as well as high quality fragrance oils to create unique scents, ensuring a clean and safe burn.
What is your return and exchange policy?
To ensure the quality and safety of our products, unfortunately, we do not accept returns. However if you’re not completely satisfied with your purchase, we’re happy to offer an exchange for unused and unlit candles within 14 days of delivery. If your item arrives damaged or defective, please contact us at soulnestcandles@gmail.com within 7 days with a photo of the issue and we’ll gladly send a replacement at no additional cost.
Do you offer gift options or custom orders?
Yes, we do! If you are interested in purchasing a candle as a gift, special occasion, or have a request for a custom order, please contact us at soulnestcandles@gmail.com. We’d love to work with you to create something special and can provide details about rates and options during our discussion. Please allow up to 21 business days for shipping custom orders.
How long will it take to receive my order?
As a small business, each of our candles is handcrafted with care which takes additional time. Please allow up to 5-7 business days for your order to be shipped. Thank you for your patience and support! Please contact soulnestcandles@gmail.com if you have any questions or concerns with the status of your order.
How do I care for my candle when it arrives?
To get the best experience from your candle, follow these tips:
Trim the wick 1/4” before each burn to prevent soot and to ensure a clean burn
Allow you candle to burn up to 2-4 hours to allow for the max to melt evenly across the surface and to avoid tunneling. It is common for 100% soy wax candles to have wax on the edges of the candle with the first burn. This does not affect the scent of the candle.
DO NOT burn your candle for more than 4 hours at a time to prevent overheating or uneven burning.
Always place your candle on a heat resistant surface and never leave your candle unattended.
Use a candle snuffer or carefully blow out the flame to avoid wax splatter.